Car hire in Antigua, Sacatepéquez

First of all, the location at Hotel Casa Santo Domingo doesn't exist, so I had to call the Hertz 1-800 number. First time they reassured me that yes everything is fine with the reservation, as mentioned, it didn't exist. The second time I called the 1-800 number they tried to convince me that it existed even though I was literally at the supposed location. They then suggested that I should walk (across town) to the other location to take my chances and see if they might have a vehicle and it wasn't until I insisted that they try to make those arrangements over the phone (as the customer service should) did they try to fix it. Never got a confirmation email, but luckily I asked for the revised number because when I got to the second location they couldn't find the information in their system. They also forgot to tell me that the time I had reserved it for was actually the time they were planning to leave from Guatemala City to transport the vehicle to the location? So I had to sit there and wait for another 2 hours. Then, when doing the contract, there were a TON of additional fees that were NOT disclosed when booking online, such as an international license fee, which originally was ~500Q but when I returned the contract they increased it to ~600Q??? The staff was nice, and when I reported minor damage they waived it, which was very nice of them. Overall though, terrible experience. You should stop listing the Hotel Casa Santo Domingo location on KAYAK and you should disclose all of the fees in advance.

Carmen at the reception was very friendly, could speak English, and gave me her WhatsApp number in case I had any problem. The pickup took over 30 min to be completed. It was pretty slow.