The staff were very professional and helpful when we arrived. The hotel was beautiful and we were made feel very welcome with our 3 children. The location was wonderful and we had a great stay. My husband loved the football shop opposite!
Nothing.
The hotel itself (room and location) were great and met expectations, but the staff were the best part of the stay. They were extremely welcoming and helpful, especially Giulia. I highly recommend Hotel Burchianti for stays in Venice!
Amazing place, location and wonderful staff. Beautifully decorated rooms and an outstandingly friendly and kind receptionist. She received us with a coffe, gave us a map of the city with great restaurants suggestions and overall did our stay a wonderful experience.
Great location, right in the historic center a few steps from the cathedral. The room was clean, and the lady at the reception very kind.
The mattress was short, and also the room only had a small space to walk to the end of the bed. But the worst thing is that, despite we made the reservation one month in advance, they told us about a room change after check-in, while we had already left our belongings and were walking around Florence; when we returned, the new bedroom assigned to us had NO WINDOW. I mean, the window could not be c...Read more
Great location, close to train station and beautiful fresco.
A bit hard to find but the staff is quite attentive to communicating.
The staff were outstanding. Check-in, breakfast, and special help with printing theater tickets and restaurant recommendations were all wonderful. The room did have a fresco ceiling, but no exterior window, just a transom above the door.
There was a surprising amount of noise from adjacent guests both nights. The bed was extra firm, and a mattress topper would have been appreciated.
After hours check-in was easy, and the morning staff was wonderful with recommendations and access to coffee, juice and water. The location is great, walking distance to the Medici Chapels, the Duomo, and Ponte Vecchio. I didn't need a car or even to use the public transit for the whole trip. Easy access to the SNM Central Train Station.
The bathroom was a bit tight. Would have been easier if there were a pocket door instead of the folding one. I get it that the room was for one person, but could have used just a bit more space to stretch my arms out in the shower.
Great staff service. Beautiful large bedroom with very cozy bed and the location was fantastic
The shower set up in the bathroom was a little strange
The location was great, very easy to reach the city centre; also, the stuff was great, very willing to help and there for all our needs. The room was fine, we enjoyed the 16th century painting on our ceiling. The breakfast was the Italian way, mainly pastries, croissants and Italian coffee. All in all, we enjoyed the stay very much.
Nothing to complain about; good value for the price & the location
The locations was wonderful and the room was beautiful.
I had an issue finding the hotel and garage because my gps took me to the outside of the restricted zone. I called and they helped me.
