Ford car hires in Belfast

Took 45mins to get out the garage. Very little customer service from the dudes working there, seemed to want to quickly get rid of you and didn't read the booking. Super odd rental experience.

Hello there, the car they give it to me was having a sound under the hood. They told me this is the fan of AC don’t worry, the wheels rim of the car has a cover they tighted with zip-ties one of this rim get off many times so I took the rim cover out of the rim, they told me I hit the car rim but I didn’t, they charged me a $100 for nothing Thanks

it is easy, fast. the service is good. good location near airport

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Office was closed when I arrived, was told to come back the next morning, when I did I was told they had cancelled my booking and told me just to hire from another company. Appalling.

Excellent. Was quick picking up the car and when I returned it was also quick. Car like in great condition. Was new, and running perfect. Very clean. This is my second time renting from them.

They should be clearer about the experience. The process is virtual and takes significantly more time than expected - time to the hut, time to wait for a virtual agent, and you have to take your own pictures of the whole car. Also, hidden fees once you rent.

Firefly didn't have the minivan we'd booked for our trip! Neither did they have the 2nd minivan my brother had booked. We ended up squeezed into cars instead. Also they charge you insurance at the desk which makes the total price the same as more reputable hire companies. I will avoid in future.

A cost of $350 turned in to over $1000 with all the fees and insurance added. The cost on Kayak is not representative at all of what you will pay. And all these charges hit you when you go to get your car, so you have no option but to pay the fees if you need a car

The address then give you to pick up the car doesn’t exist. Google maps shows you the agency but there is nothing there. It takes forever to get ahold of customer service and they just tell you to go to another company. Will never use again after wasting more than an hour driving in circles delaying my trip.

The employees at Enterprise were super nice and helpful!

Friendly and helpful staff.

Organised, staff very helpful and pleasant