Toyota car hires in Croydon

Very fast pick up and drop off of our rental car.

Brilliant experience! This involved a smooth admin / documentation process at the arrivals window; outstanding attendant that prepared and loaded the car with baggage; provided water and information to assist with the transition; an clean car that was up to standard; a simple drop-off process at the airport; and finally a quick refund of the deposit. Only drama was that the booking description of the vehicle on Momondo (estate intermediate wagon) did not match the records at Enterprise. I suspect this is an issue from Momondo's end. Also, very little information on terms and conditions on Momondo website regarding deposit, excess amount, rental conditions etc. This should be much more clear. Although Momondo refers to read the terms and conditions - there are none to be found throughout the process. This should be rectified as I thought I was taking a risk at the time of booking and left it to chance. Finally, the car was not available at the Enterprise office and I was provided with a genuine upgrade. Thank you Enterprise for the exceptional experience.

Actually had the truck I wanted and reserved..not get a phone call being told they didn't have it..then why would it be on their website and why would they schedule a reservation that was a waste of time I missed a very important event due to not having a vehicle after I was confirmed with email stating they had it reserved

I showed up and Alamo did not have a car for us. They must have overbooked themselves for these dates and chose not to honour our reservation.

Pick-up was very bad experience, with only one person taking care of too many people. I had a very long wait and received a dirty car (not washed). Fortunately, the person was genuinely nice and helpful, can only say good things about him.

Extremely friendly and helpful staff. Barbara in Cordoba & Hugo in Malaga were the ones who helped me and were extremely professional, friendly & thorough.

It is not worthy, They didn’t allowed to be at the counter before the booking time starts even there were nobody. no clear instructions to drop off at MXP, ended up paying 10€ extra for going into car drop off parking lots but hertz drop off was near Sheraton hotel. Took 3 hours to find it. Ended up paying much more than actual booking cost in total

No comments

Went to pick up the car once I arrived at the airport and they told be they ran out of cars. Due to the late notice I wasn’t able to find a rental that was affordable but rather the day of price which add $200 to the bill. Very unfortunate won’t be trusting this company again

Watch what you're getting charged for before you reserve your rental car! I thought i was paying $297 for a week plus $92 for prepaid gas upon return, which i thought at the time was an amazing deal. When I picked up the car, taxes and add on expenses jacked it up to $379 and I got charged $118 after for the gas. I ended up paying $500 which was not clearly disclosed to me beforehand. I had to go online to ask for a receipt, which took a few days to receive. The car itself suited our needs and didn't break down, so that was good. The staff at the location never answer their phones either, they seem understaffed which was annoying, My questions could have been answered over the phone.

Would have been nice if they had car quoted on lot. They did not and gave me an acceptable alternative.

One of the worst experiences renting a car I ever had. I was stranded in the middle of the road as the agency had closed down with no notifications or any way of letting me know. What a terrible, terribly run company

Super easy pick up and drop off. Very friendly staff. Difficult to find the office and if someone is dropping you off be aware that the Regus carpark is not free and has cameras as you go in.

The car was dirty on the inside and outside. Other than that the car was new and was in good condition. One of the main complaints I saw online with Greenmotion is that they were rude to customers, my experience was diferent, everybody was nice and respectful to us.

The staff at Green Motion were kind and helpful when I had to ask for a way to get the car outside of business hours. I recommend this company!

Office was closed when I arrived, was told to come back the next morning, when I did I was told they had cancelled my booking and told me just to hire from another company. Appalling.

Excellent. Was quick picking up the car and when I returned it was also quick. Car like in great condition. Was new, and running perfect. Very clean. This is my second time renting from them.

They should be clearer about the experience. The process is virtual and takes significantly more time than expected - time to the hut, time to wait for a virtual agent, and you have to take your own pictures of the whole car. Also, hidden fees once you rent.

Car had pre-existing damage and was due a service. The model ( Vauxhall Crossland) delivered a poor driving experience, particularly with harsh clutch and road noise. We were very much left with the impression that as a one way rental this car was nearing the end of its hire car life and heading for auction. Staff at pick up and return were courteous and friendly .