Ford car hires in Gatwick

It is not worthy, They didn’t allowed to be at the counter before the booking time starts even there were nobody. no clear instructions to drop off at MXP, ended up paying 10€ extra for going into car drop off parking lots but hertz drop off was near Sheraton hotel. Took 3 hours to find it. Ended up paying much more than actual booking cost in total

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Went to pick up the car once I arrived at the airport and they told be they ran out of cars. Due to the late notice I wasn’t able to find a rental that was affordable but rather the day of price which add $200 to the bill. Very unfortunate won’t be trusting this company again

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Run! Don’t walk! Las Vegas location. They force you to pay $30 per day for their insurance, after you have to take (2) shuttle buses from the airport. They know once you’re at their location you’re trapped and it would be very inconvenient to take the shuttle bus back to the main rental car location to go with a different company. After they force you to pay for their insurance literally any other rental car company would be cheaper, and much more convenient, without having to take multiple shuttle buses from the airport. Also, plan on blowing at least an extra hour after you get off your flight before you get into a rental car, same goes for drop off, you need to plan on being at their location at least 1 hour sooner than if you rented from a company at the main car rental location, without having to take multiple shuttles. Never again!

Everyone was fantastic and professional Thank you very much Brahim

I had to leave early in the morning and there was not a 24 hour shuttle Unless I paid significantly for it

Super easy pick up and drop off. Very friendly staff. Difficult to find the office and if someone is dropping you off be aware that the Regus carpark is not free and has cameras as you go in.

The car was dirty on the inside and outside. Other than that the car was new and was in good condition. One of the main complaints I saw online with Greenmotion is that they were rude to customers, my experience was diferent, everybody was nice and respectful to us.

The staff at Green Motion were kind and helpful when I had to ask for a way to get the car outside of business hours. I recommend this company!

Office was closed when I arrived, was told to come back the next morning, when I did I was told they had cancelled my booking and told me just to hire from another company. Appalling.

Excellent. Was quick picking up the car and when I returned it was also quick. Car like in great condition. Was new, and running perfect. Very clean. This is my second time renting from them.

They should be clearer about the experience. The process is virtual and takes significantly more time than expected - time to the hut, time to wait for a virtual agent, and you have to take your own pictures of the whole car. Also, hidden fees once you rent.

Place is a scam. Showed up an hour late for car rental, all small cars were taken so made us pay an additional 100euros to use a larger car and charged us for all upgrade insurance options in order to use it. Buyer beware if you don’t have an international drivers license they will overcharge you to compensate for this.

Car was good. But it took more then 2 hours to get it! Staff tried and tried to sell me the ensurece, they told that everything was ok, but then all started again. When I became very angry the renting started to go on.

There was no car, they said not confirmed, and I’m charged it’s fraud

When I returned the car hire early I got no refund bandits

Dealt with Denny and Gareth at pick up and drop off Both were extremely helpful and would give the 10/10 for customer service and assistance thank you

Scam. Arrived 'too late' to collect my car – despite having paid in full for the reservation in advance – so my car had been 'given away' and (shock!) the only available car was a luxury BMW, meaning I had to pay a further £250 or be stuck without a car. Shameful practice.

The car was empty of gas upon pickup. There were various warning lights on in the vehicle upon pickup, including: check engine, low tire pressure, seat belt (although we were wearing), and air bag. The "customer service" agent was a complete hothead.

Friendly staff a plus Insurance extras a minus