Volkswagen car hires in Geneva

Very fast pick up and drop off of our rental car.

Brilliant experience! This involved a smooth admin / documentation process at the arrivals window; outstanding attendant that prepared and loaded the car with baggage; provided water and information to assist with the transition; an clean car that was up to standard; a simple drop-off process at the airport; and finally a quick refund of the deposit. Only drama was that the booking description of the vehicle on Momondo (estate intermediate wagon) did not match the records at Enterprise. I suspect this is an issue from Momondo's end. Also, very little information on terms and conditions on Momondo website regarding deposit, excess amount, rental conditions etc. This should be much more clear. Although Momondo refers to read the terms and conditions - there are none to be found throughout the process. This should be rectified as I thought I was taking a risk at the time of booking and left it to chance. Finally, the car was not available at the Enterprise office and I was provided with a genuine upgrade. Thank you Enterprise for the exceptional experience.

Actually had the truck I wanted and reserved..not get a phone call being told they didn't have it..then why would it be on their website and why would they schedule a reservation that was a waste of time I missed a very important event due to not having a vehicle after I was confirmed with email stating they had it reserved

Excellent service. Would strongly recommend the Eaux Vives location for future rentals.

The guy who served us at Geneva (I think his name was Hussain) was humorous, kind and efficient. Our flight was delayed so we arrived beyond opening hours however he couldn't have been friendlier and more helpful. In the past we have had very different experiences at Geneva airport with other hire car companies but I would definitely use Alamo again based on this experience. ps drop off was also simple!

Good customer service at desk

Good

I made the mistake of booking our car with Hertz in downtown Geneva, instead of at the airport. After finding our way to the correct office, checking in/picking up the car was a breeze. We arranged to leave the car at the airport, which worked out well. I had read some reviews about some people’s bad experiences, but there was nothing negative about our experience.

the car i booked was totally different that a car they gave me

We dropped the car off within the contract period. They not only charged us an extra day, but they also sent us a photo of damage to the car that they want to charge us for. The photo was taken almost 24 hours after we dropped off the car. I have now asked them three times to provide me with their records of when the car was returned to their possession, and they are refusing to answer that question. So instead I am forced to dispute the charge through my credit card company.

That it will be possible to manage the order through KAYAK

They made up damage claim on the vehicle for items that did not occur while I had the vehicle. DO NOT USE.

Good pickup location. Great staff. Reservations desk personnel is always friendly, courteous and professional! Pickup/return is in lowest underground floor(-4) space is tight so can be tricky to get out and return with larger cars.

They gave us a different car that we had asked for. Instead of getting a car big enough with between 4-5 doors, we were given a 3 door Fiat 500, where we almost could not fit our package...

Car pickup was not possible d it was not clear that pickup was possible only in Geneva city center instead of airport rental location.

There was just no car available. Was supposed to pick it up at 11:0 and at 12:30 they said they had no idea when a car would be made available….. had to cancel and modify my weekend program.

Hidden costs. Charged me extra 60 euro to take to France from Switzerland. Tried to charge me 300 euros for insurance upgrade for 1 weekend. Was not the car I booked. Did not show me how to use the car. Do not use this company.

Refused to initially give me the size of vehicle I reserved. Gave me smaller vehicle than reserved and luggage wouldn't fit. Had to go back to desk to change vehicle, which required a second shuttle ride and lost hour delaying our long drive to hotel. The replacement vehicle was smaller than what was reserved, but larger than the first. Vehicle was lower quality than what was reserved. Feeling abused and cheated.