Volkswagen car hires in Krakow

Car was dirty when I receive it , and when its come time to return it at 7am I was waiting more than one hour for the office to open They block more than 2000$ for security even with the insurance that I pay before I scratch a little with the front bumper, and now I try to contact them to see what’s they gonna charge me for that but until now no answer Very bad company I will no do business with them in the futur I send this experience in my Facebook group to not use this company

No pick up from the airport. Had to take a taxi. It’s been 10 days now and my deposit has not been refunded yet.

I had a couple obstacles in my experience. I rented a pick up truck with plates from tamaulipas. I mention that because that could get you pulled over by the police. They explained to me that they have a sticker on the window that gives permission to drive the car in the city and you have to explain that to the police. "Just in case you get stopped". It was stressful having to worry about being stopped. Then they had to change my truck because a permit was expired. They had checked when I picked up and said it was fine. I had to pause my day to wait for then an hour to get a new truck. The truck was in good condition at least.

Pick Up customer service

The ease of pick up wasn’t bad, the pickup location was a bit sketchy. The car was well old, the seat belt in the back for my 6 year old wouldn’t retract. Vehicle should not be in service for a rental car company. At times the car would rattle as if it wanted to stall out. I drove from Montego Bay to St. Andrew Content Gap and back to within the week. For $300 you get what you pay for, but I wouldn’t rent from ADDCAR again, I’d pay more and get a newer and more reliable vehicle. WOULD NOT RECOMMEND!

When booking thru Kayak i specifically filtered for car rentals available at the terminal. Uppon arrival I was made aware (after checking everywhere for their office and finally calling them) that they are in fact not at the aiport. As a result of that we had to get picked up by a shuttle and taken to a location outside of the airport to pick up the car. When I booked the rental I indicated that the return would be at 8am - being this the latest time we would return it since our flight was just after 9am. Our intention was to return the car where we picked it up - at the aiport, and then fly out. When I picked up the car at the location outside of the aiport I let them know I would be returning the car around 7:30am to have time to take the shuttle to the aiport and make it on our flight. They then told us they don’t open until 8am and that if we wanted to return it at 7:30am it would incur a 50€ surcharge. The alternative they gave us was to return the car at 11pm the night before the flight and to take an Uber to our hotel and then another Uber to the airport in the morning. Our hotel was not in a busy part of town and getting an Uber to pick us up and drop us off was not easy. Overall a poor experience.