Ford car hires in Leicester

Excellent. Was quick picking up the car and when I returned it was also quick. Car like in great condition. Was new, and running perfect. Very clean. This is my second time renting from them.

They should be clearer about the experience. The process is virtual and takes significantly more time than expected - time to the hut, time to wait for a virtual agent, and you have to take your own pictures of the whole car. Also, hidden fees once you rent.

Explaining that u can't take the car out of state it didn't say that anywhere until I showed up to the counter

The car was dirty on the inside and outside. Other than that the car was new and was in good condition. One of the main complaints I saw online with Greenmotion is that they were rude to customers, my experience was diferent, everybody was nice and respectful to us.

The staff at Green Motion were kind and helpful when I had to ask for a way to get the car outside of business hours. I recommend this company!

Car was dirty when I receive it , and when its come time to return it at 7am I was waiting more than one hour for the office to open They block more than 2000$ for security even with the insurance that I pay before I scratch a little with the front bumper, and now I try to contact them to see what’s they gonna charge me for that but until now no answer Very bad company I will no do business with them in the futur I send this experience in my Facebook group to not use this company

The drop off was confusing in Helena if you never been there before.

Amazing!! Ade and Georgina were fantastic. They were very helpful and accommodating. Will highly recommend!

The office was close to the main train station and easy to find with only a few minutes walk. Pick up was great, the guys spoke English very well compared to my mediocre German, they even brought the car to the front of the office. The car was nice and clean with built in GPS which was awesome for what we were planning to do. The problem arose when we tried to return the car after hours. We were not told were to return the car to, so we read the note on door telling us to drop it at the gas station on the corner. The gas station guy said we couldn't leave the car and to put it in the garage...except he didn't specify which garage. We went to closest garage and finally found the drop area but had no idea where to drop the keys. Luckily the garage attendant helped otherwise we would have taken the keys with us and had to return to the office the next day. It would have been nice to have more instructions when we picked up. In there defense, they were dealing with an entitled 22 yr old who was throwing a fit because she couldn't rent a luxury vehicle and drive it one way to Munich that day, so they were distracted.

Pick-up was very bad experience, with only one person taking care of too many people. I had a very long wait and received a dirty car (not washed). Fortunately, the person was genuinely nice and helpful, can only say good things about him.

Extremely friendly and helpful staff. Barbara in Cordoba & Hugo in Malaga were the ones who helped me and were extremely professional, friendly & thorough.

Till now didn't get my invoice,

The price was good, the care came out of an accident and not been fixed, if I had time available in my hand I wouldn’t take it. But in general I been satisfied for the purpose which I needed it for. Mark was not flexible or friendly.

Very bad experience I have to wait for over 2 hours just to pick up the car then I was told I only have 150 miles anything over that I would be charged extra first and last time renting a car at this place

I arrived at the airport and was on hold for 45 min calling to get a shuttle, when the shuttle picked us up and I went inside I saw a empty counter, with a line of 3 people waiting.. while I could see in the back room 3 men having lunch.. not even caring there is a line.. or answering the phone.. when one finally did come out, he was extremely slow.. and then they all teamed up together in front of all of the different customers saying how important it was that we had to upgrade to they toll pass in order to get to the F1 race.. it will ave us so much time instead of waiting in the cash only line on the way to COTA, and we all did, except the fastest route from the office to COTA did not go on the toll road, which im sure they knew. either way non of this is worth complaining about.. except when I saw the car... what a junker! I mean straight from a DEMO DERBY! im going to a race filled with high end cars, and no issues this was all they had, but the quality.. just shocking! major damage on the car, it had clearly been in multiple accidents, and then they walk around to write down if they see any damage. "you're going to need a bigger pad" . anyway before they give me the keys they want to know when I fly out.. well that wasn't good enough they needed a Flight number and confirmation so I gave him my return ticket which he spent 20 min entering.. and I told him id be drooping off the car very early that morning before my 6am flight.. no problem only to arrive that morning and they are closed, with no drop off box anywhere to be found. and no shuttle to take us to the airport. super disorganized. last time I use NOT SO EASIRENT.

Dealt with Denny and Gareth at pick up and drop off Both were extremely helpful and would give the 10/10 for customer service and assistance thank you

Scam. Arrived 'too late' to collect my car – despite having paid in full for the reservation in advance – so my car had been 'given away' and (shock!) the only available car was a luxury BMW, meaning I had to pay a further £250 or be stuck without a car. Shameful practice.

Absolutely faultless, staff for pick up & drop off were very professional and friendly, car was spotless and very comfortable.

The car was empty of gas upon pickup. There were various warning lights on in the vehicle upon pickup, including: check engine, low tire pressure, seat belt (although we were wearing), and air bag. The "customer service" agent was a complete hothead.

Friendly staff a plus Insurance extras a minus

Worst of services.