Volkswagen car hires in Lisbon

The car was dirty on the inside and outside. Other than that the car was new and was in good condition. One of the main complaints I saw online with Greenmotion is that they were rude to customers, my experience was diferent, everybody was nice and respectful to us.

The staff at Green Motion were kind and helpful when I had to ask for a way to get the car outside of business hours. I recommend this company!

Car was dirty when I receive it , and when its come time to return it at 7am I was waiting more than one hour for the office to open They block more than 2000$ for security even with the insurance that I pay before I scratch a little with the front bumper, and now I try to contact them to see what’s they gonna charge me for that but until now no answer Very bad company I will no do business with them in the futur I send this experience in my Facebook group to not use this company

Place is a scam. Showed up an hour late for car rental, all small cars were taken so made us pay an additional 100euros to use a larger car and charged us for all upgrade insurance options in order to use it. Buyer beware if you don’t have an international drivers license they will overcharge you to compensate for this.

Car was good. But it took more then 2 hours to get it! Staff tried and tried to sell me the ensurece, they told that everything was ok, but then all started again. When I became very angry the renting started to go on.

There was no car, they said not confirmed, and I’m charged it’s fraud

We made a reservation for 6pm. We arrived a bit late at 6:20pm and everyone was gone. Wasn't easy to find because there's no outside sign and it's inside another company's garage. Tried calling the number and got no response (thus the delay trying to find the location) To find where the staff was, a worker from another company in the building gave the sixt team a call on their personal numbers and apparently everyone already went home. Was very surprising considering it's next to the airport to have it close so early. We had plans in the south that night so we had to find another booking at another company last minute. Never received a call, email, etc asking where we were.

Super quick, friendly and helpful. Car was in great condition.

Free upgrade. Pleasant helpful staff. No hassle return.

Far too expensive with the added costs we only knew about when we turned up to pick up the car

Quick, easy, cost effective

I was told they accept debit cards. But instead of putting a hold on my card for a deposit they hit me with expensive insurance. Also I never got the car I ordered. They said it was an upgrade to a larger car. But I ended up spending €240 on petrol and petrol is expensive in Greece. So overall it was an expensive 5 days

A Disingenuous company who didn't mark up all the damage to the tired car they gave us, refused to update the damage report, refused to look at the car on return and then charged us 450 euros for damage we didn't do. We used them because they were cheap. If you use them make sure you check the car and get their agreement prior to driving away, but if I were you I would use a more reputable company. we will never use them again.

Long que waited over 45 mins for pick up. Vehicle had so much damage - and not cleaned.

Pick up process is incredibly complicated. They make you wait in queue to go up to the counter where they confirm your information only to be told to go fill in your document information at a kiosk. You then have to wait again to back to the same counter once you’ve filled all the information in. I did not like how this agency takes a fuel deposit, this was not mentioned anywhere prior to hiring the car.

Buyer beware!!! We arrived into Lisbon at 11pm. When we found the counter, the reservation was there, but instead of the automatic economy car we requested, they had us in for an e-car. Our itinerary was far too extensive to have to charge a car for 4 hrs every 200km. When I refused the car, they charged us double. There was nothing we could do but pay double for the car we previously booked. Since I got the extra insurance with the third party booking company, they told me I didn’t need it with them and later in the week, I found out we had no insurance on this vehicle. How disappointing this whole experience has been. After multiple attempts, I’m still trying to get this resolved. But I’ve yet to hear back from the person I finally managed to connect with while in Spain. I think it’s only fair to get the price originally quoted with the itinerary I still have! Obviously I would like my originally quoted price. Very unhappy customer!

all is ok

Carjet, the broker cancelled our reservation. Therefore I had to book direct from Sixt at the desk and that was more expensive. That was a little bit disappointing....

Very easy pickup and drop-off. Shuttle bus service was great even if directions weren't especially clear. At the time of booking I selected the luxury SUV, Kia Sportage or equivalent. I got an MGZS which is significantly smaller, lacking in any kind of luxuries, I couldn't connect my phone and it had no sat nav. The car seriously struggled up hills and I had to drive up a lot of them. I don't expect to get the exact make and model of car they use to demonstrate the class of vehicle but I don't expect quite such a downgrade and would not have booked through them if I had known

Very poor customer service! I end up paying 300 Euro extra coverage with Surprise rental although I have already paid for full coverage when I booked with Kayak! They didn't accept any debt card or cash with my approval of credit card authorization, they asked to block 1600Euro on my card as a condition,! I have never seen this anywhere in Europe! I rent a car every year everywhere for the last 30 years ans i have never experienced such a complicated process! Therewas no variation of cars except a tiny fiat 500 which was too small for my family and I, although I have booked a medium size online! Also, Kayak online booking experience wasvery poor cause they end up witha double booking with enterprise car rental a d I lost all my down payment

Service is quick snd efficient. Cars sre great. No waste of time in the pickup snd drop off