BMW car hires in Seville

Absolutely faultless, staff for pick up & drop off were very professional and friendly, car was spotless and very comfortable.

Staff was not friendly, lied to us and scammed us. Told us our reservation was cancelled due to not picking up the car in time, even though they were the ones who closed their office early and then never refunded the money.

We were not notified that we would need to pay $1,000 USD (not refundable) and a $250 USD deposit (potentially refundable) for insurance in Mexico until we arrived to pick up the car.

In Kayak I requested and was quoted two drivers and SUV (Toyota Yaris or equivalent). When I arrived at Enterprise I was offered a VW Polo, told Yaris isn't SUV but an 'economy' car and told I only had 1 driver for the price.

We picked the car up in Seville at the train station and drove out and not 5 kilometers, the low air pressure light came on. So we spent a week driving around southern Spain having to stop every 30 kilometers to get more air in the tires. Your agent must have known something was wrong with the tires, he went around and kicked all 4 tires and said they were OK, He did show us where the air repair kit was in the floor of the rear seat. The first car he wanted us to take had an empty gas tank. Awful experience.

Everything was wonderful and much easier than expected. Thank you for a awesome experience!!

I registered for the rental via the website. I then arrived at the rental location and registered a second time via the terminal in the location. The terminal required an agent to confirm my data. The agent came to the terminal and then requested that I come to the counter and register a third time. Then the agent said that if I do not purchase Euros 120 in insurance (on a 2 day, Euro 50 rental), the company will block Euros 1,000 up to 30 days on my credit card. The fact that none of my registrations saved me any time combined with being confronted with the choice of either freezing Euros 1000 on my credit card or paying insurance which amounted to more than twice the amount for the car rental, made the experience unpleasant. I felt that there was a lack of taken advantage.

Car price was low but insurance offered on the spot was x5 of the car price. On return, the petrol station is right next to the rental facility. parking was situated on the beat rocky ground and it was difficult to take the luggage out of there. I returned the car 4 days ago and still didn’t receive my deposit back. I tried calling but no option allowed me to speak with the office.

Smaller car than booked , more money charged at the pick up point , deposit still not returned

My reservation was cancelled and I had to pay a lot more to rebook again with them directly I have raised a request to Expedia and asked for a refund.

Came two hours before scheduled pickup time and were doing mandatory full coverage to take the car. Seems scammy

Expedia did not allow me to pay for insurance during the booking process and informed me to pay $26 at OK Mobility's counter, but during the pick up they asked me to pay €50 instead. So I didn't pick up the car and I only wasted 3 hours negotiating and contacting Expedia with no help and therefore it was a horrible experience for me and my family.

Vehicle was well kept, and had more amenities than expected. Staff was ok.

The staff was extremely pleasant and helpful.