BMW car hires in Split

Many people including myself upset about the virtual agent check in and insurance requirements due to all options being older cars. The entire experience lacks personal touch because of the way the company is run. I didn’t see one customer who was pleased with the experience. Being told to hurry up twice while I was in the airport headed to the shuttle was also a unique experience. There’s just a lack of focus on customer experience. People should read reviews on the company before booking.

Immediately started telling me the additional charges. Required me to provide DEC sheets on my insurance, which has never happened to me before. Charged me an additional $50 because their hours are not normal business hours. Do not use this service.

At pick up, the desk tried to force insurance coverage even though we had already purchased it online! The said we did not have any and I needed to buy FROM THEM!

My reservation was cancelled and I had to pay a lot more to rebook again with them directly I have raised a request to Expedia and asked for a refund.

Came two hours before scheduled pickup time and were doing mandatory full coverage to take the car. Seems scammy

Expedia did not allow me to pay for insurance during the booking process and informed me to pay $26 at OK Mobility's counter, but during the pick up they asked me to pay €50 instead. So I didn't pick up the car and I only wasted 3 hours negotiating and contacting Expedia with no help and therefore it was a horrible experience for me and my family.

Checkin was a disaster - car was dirty, had scratches that weren’t in the previous report. Then they switched us to another car, and the tank wasn’t even full, had to drive with them to the petrol station so they could fill it up. Checkout too was a disaster, they asked for more money than what was in the initial rental agreement because they had decided to upgrade us. The so called « manager » of the branch could not do anything about it (i don’t think we can say he is a manager if he can’t take any decisions to give decent service). We had to pay the increased amount and claim at a later stage via mail to customer service. Sixt doesn’t care about its customers and is providing the worst service i’ve ever seen. Run away.

Petrol is super expensive, so rental car experience in Europe needs to be analyzed carefully. When everything is taken into consideration if you can fly between cities, I know, major cities, fly, renting a car is super expensive plus you have to deal with thousands of cars during summer travel -I'm in Croatia- where Europeans are headed to the beaches and islands and you have to deal with some drivers who come within centimeters of your rear if you're in the highspeed lane going 100 MPH and in "their" way. We American drivers think we're supposed to drive in the left hand lane and the answer to that is a big NO, NEVER! Other factor in calculating costs are the toll roads, so it comes to a lot of cash to rent a car, but if you have no other choice, then be my guest.