Toyota car hires in Stoke-on-Trent

The office was close to the main train station and easy to find with only a few minutes walk. Pick up was great, the guys spoke English very well compared to my mediocre German, they even brought the car to the front of the office. The car was nice and clean with built in GPS which was awesome for what we were planning to do. The problem arose when we tried to return the car after hours. We were not told were to return the car to, so we read the note on door telling us to drop it at the gas station on the corner. The gas station guy said we couldn't leave the car and to put it in the garage...except he didn't specify which garage. We went to closest garage and finally found the drop area but had no idea where to drop the keys. Luckily the garage attendant helped otherwise we would have taken the keys with us and had to return to the office the next day. It would have been nice to have more instructions when we picked up. In there defense, they were dealing with an entitled 22 yr old who was throwing a fit because she couldn't rent a luxury vehicle and drive it one way to Munich that day, so they were distracted.

It was really frustrating that my 25 year old daughter, who lives in my home (easily verifiable, with a look at both of our drivers licenses), couldn't be added as a driver because she chooses not to have a credit card. She probably has a larger savings account than I do, and zero credit card debt, but somehow I was a safer risk than she is. Your staff was fine, the car was fine, picking up and dropping off was fine. What wasn't fine was driving tired because I couldn't add a second driver because she "only" has a debit card.

Car class reserved not available. Agent was incredibly rude.

Till now didn't get my invoice,

The pick up was fast, and the drop off was easy. The car was clean, and comfortable. The only little thing is that we didn’t have winter tires in end October and we had snow on our way. Otherwise, everything was perfect.

Helpful, efficient staff

No issues

Everything was top notch, other than the vehicle could of been clean. Windshield had bugs all over it and looked like someone poured something out the window that splattered all down the side... lady at front desk was extremely nice and helpful.

Friendly staff, didn’t go hard on the insurance upsell. Good quality car for my trip.

Car was dirty when I receive it , and when its come time to return it at 7am I was waiting more than one hour for the office to open They block more than 2000$ for security even with the insurance that I pay before I scratch a little with the front bumper, and now I try to contact them to see what’s they gonna charge me for that but until now no answer Very bad company I will no do business with them in the futur I send this experience in my Facebook group to not use this company

No pick up from the airport. Had to take a taxi. It’s been 10 days now and my deposit has not been refunded yet.

I had a couple obstacles in my experience. I rented a pick up truck with plates from tamaulipas. I mention that because that could get you pulled over by the police. They explained to me that they have a sticker on the window that gives permission to drive the car in the city and you have to explain that to the police. "Just in case you get stopped". It was stressful having to worry about being stopped. Then they had to change my truck because a permit was expired. They had checked when I picked up and said it was fine. I had to pause my day to wait for then an hour to get a new truck. The truck was in good condition at least.

The staff was very friendly and helpful. I made the reservation for a manual vehicle and called to change to automatic with no issues and then needed to extend the reservation, again with no issues. Very pleasant. Would highly recommend

I like Ace a lot. Good value, good cars. Ive used Ace a bunch in Miami. One of the managers, not particularly nice. On a day when flights were cancelled and a lot of cars in demand, Ace accepted a reservation it could not honor, offering a Camry instead of a Durango for the same price- no discount. I needed a car for 5 passengers, so I passed. Later seeing how difficult it was to get a car, i went back with and was then told there was A 3 DAY MINIMUM WHEN i NEEDED THE CAR FOR JUST 2 DAYS. So it goes. Ended up with a Yukon from Alamo for $30 more.

The whole car rental experience at Ace in Minneapolis was so efficient and even enjoyable!! Every single staff member we interacted with was exceptionally nice. And the car was great, It was an excellent experience all around.