Volkswagen car hires in Toronto

The car was dirty on the inside and outside. Other than that the car was new and was in good condition. One of the main complaints I saw online with Greenmotion is that they were rude to customers, my experience was diferent, everybody was nice and respectful to us.

The staff at Green Motion were kind and helpful when I had to ask for a way to get the car outside of business hours. I recommend this company!

Car was dirty when I receive it , and when its come time to return it at 7am I was waiting more than one hour for the office to open They block more than 2000$ for security even with the insurance that I pay before I scratch a little with the front bumper, and now I try to contact them to see what’s they gonna charge me for that but until now no answer Very bad company I will no do business with them in the futur I send this experience in my Facebook group to not use this company

I had to leave early in the morning and there was not a 24 hour shuttle Unless I paid significantly for it

The staff was very friendly and helpful. I made the reservation for a manual vehicle and called to change to automatic with no issues and then needed to extend the reservation, again with no issues. Very pleasant. Would highly recommend

I like Ace a lot. Good value, good cars. Ive used Ace a bunch in Miami. One of the managers, not particularly nice. On a day when flights were cancelled and a lot of cars in demand, Ace accepted a reservation it could not honor, offering a Camry instead of a Durango for the same price- no discount. I needed a car for 5 passengers, so I passed. Later seeing how difficult it was to get a car, i went back with and was then told there was A 3 DAY MINIMUM WHEN i NEEDED THE CAR FOR JUST 2 DAYS. So it goes. Ended up with a Yukon from Alamo for $30 more.

Pick up was faultless - easy to find at terminal 3 Toronto, and also return was easy to find, park and hand over car. Reported a few issues with the car to ensure the next person didn't have same problems - basically wiper needed renewing and service!, otherwise all good! Staff were helpful and curtious.. 10 out of 10!

I was robbed of my money Hertz canceled 2 hours before pickup time and I cant get back my $776.74 to date. I cannot get anyone to talk to.

I arrived to the car rental facility and they didn’t have cars, even with my confirmed reservation. Very poor service. The attended was also rude when I asked for a solution. Very bad service. Had to pay a taxi to find another way out

Excellent service

The rental agency did not have a confirmation from for my reservation.. I had to call to get a refund. Terrible experience.

We had a very good experience…from pick up to drop off at the airport. No complaints

Very good service, nice car and great location

Excellent experience at the rental locations we dealt with (Toronto, Quebec city and Fredericton). Did have issues with car (back brakes were completely worn out and both pads and disks needed to be replaced). While dealing with Enterprise central staff and call in numbers was very time consuming and difficult, the individual rental offices were exceptions.

Great! Would definitely rent again from them! So easy!

Called company before pick up the car and company advice there's no cars available. Advice Kayak site was not reliable since not following their availability. Request no show is okay, but just in case I have cancelled the booking.

The staff were great. The car exceeded my expectations The final cost was more than originally anticipated.

They were charging me more than the amount on the bill. Also my reservation was for 7am and I got the car after 9 am. There are never enough staff and that day there were not enough cars available as well.

Great

It was not clear that my rental was not for anyone under 25. I could not go forward with the rental. Some kind of pop-up or more explicit warning would be helpful in the future.

Owen at the front desk was super helpful and upgraded me for a great price!

Good car, nice upgrade. Had to wait a long time for the pick up

Poor pick-up experience: - I arrived to the counter at 10:30AM, waited in line 30 minutes until 11:00AM and was told to come back one hour later at 12:00PM as they had no cars available - I got back in line once more at 11:30AM and waited until 1:30PM to be served - While checking-in, CX advised they do not have the car I paid for and offered me smaller class sizes (they did not adjust the price to reflect the smaller size). Even worse drop-off experience, with privacy concerns: - When I parked the vehicle in the drop-off lane, several staff (about 3-4 in total) members began opening and closing the doors before I started collecting my belongings from the car. - One staff member then *sat inside the passenger seat and closed the door while I was still in the driver seat* trying to collect my belongings - I had to ask the staff member to leave the car because I wanted to check if he was sitting/blocking any of my personal items This is a massive breach of privacy and respect. I hadn’t cleared the vehicle of my property and staff members were already trying to enter the vehicle.

It was a disaster. They didn’t have the cars we got. We have to wait for almost one hour at the airport!