Toyota car hires in Wroclaw

Many people including myself upset about the virtual agent check in and insurance requirements due to all options being older cars. The entire experience lacks personal touch because of the way the company is run. I didn’t see one customer who was pleased with the experience. Being told to hurry up twice while I was in the airport headed to the shuttle was also a unique experience. There’s just a lack of focus on customer experience. People should read reviews on the company before booking.

Immediately started telling me the additional charges. Required me to provide DEC sheets on my insurance, which has never happened to me before. Charged me an additional $50 because their hours are not normal business hours. Do not use this service.

At pick up, the desk tried to force insurance coverage even though we had already purchased it online! The said we did not have any and I needed to buy FROM THEM!

Pick Up customer service

The ease of pick up wasn’t bad, the pickup location was a bit sketchy. The car was well old, the seat belt in the back for my 6 year old wouldn’t retract. Vehicle should not be in service for a rental car company. At times the car would rattle as if it wanted to stall out. I drove from Montego Bay to St. Andrew Content Gap and back to within the week. For $300 you get what you pay for, but I wouldn’t rent from ADDCAR again, I’d pay more and get a newer and more reliable vehicle. WOULD NOT RECOMMEND!

When booking thru Kayak i specifically filtered for car rentals available at the terminal. Uppon arrival I was made aware (after checking everywhere for their office and finally calling them) that they are in fact not at the aiport. As a result of that we had to get picked up by a shuttle and taken to a location outside of the airport to pick up the car. When I booked the rental I indicated that the return would be at 8am - being this the latest time we would return it since our flight was just after 9am. Our intention was to return the car where we picked it up - at the aiport, and then fly out. When I picked up the car at the location outside of the aiport I let them know I would be returning the car around 7:30am to have time to take the shuttle to the aiport and make it on our flight. They then told us they don’t open until 8am and that if we wanted to return it at 7:30am it would incur a 50€ surcharge. The alternative they gave us was to return the car at 11pm the night before the flight and to take an Uber to our hotel and then another Uber to the airport in the morning. Our hotel was not in a busy part of town and getting an Uber to pick us up and drop us off was not easy. Overall a poor experience.